Returns, refunds and exchanges
Thirty days to change your mind on unworn pieces, and a prompt fix when something arrives faulty.
Changing your mind
Had second thoughts about a colour or a size? Post it back to the studio inside 30 days, counted from the delivery date. It must be unworn, undamaged and in its pouch with any tissue it came in. Because hair accessories touch hair directly, a clip, scrunchie, slide or band that has been worn cannot be resold, so worn pieces are not accepted as change-of-mind returns.
Who pays the return postage
Sending something back simply because you changed your mind means you cover that postage. Pick a tracked option: a refund can only follow a parcel we have actually opened. The original postage you paid is not refunded on a change-of-mind return.
How to send something back
- E-mail [email protected] with your name and which pieces you are returning.
- Back comes our postal address for returns, plus a slip to tuck inside with the pieces.
- Post the pieces back in their pouch and keep the tracking number.
How and when the refund is made
Once the pieces arrive and we have checked them, the refund goes back through the same payment method you used, inside five working days of the parcel landing on our bench. An e-mail tells you the day it leaves us; banks can then sit on it for a short while before it appears on a statement.
Faulty or damaged items
Should a clip or band turn up broken, or develop a fault in normal use, such as a claw clip spring that stops closing or a pearl that falls out, write to us with a photo. Worn or not, you choose between a fresh piece and a full refund, and the studio covers postage in each direction. Your rights under the Australian Consumer Law apply in full and are not reduced by anything on this page.
Exchanges
Want a different size or colour? The quickest route is to return the unworn piece as a change of mind and place a new order for the one you want. If you would rather we swap it directly, tell us; the replacement is set aside under your name and leaves Adelaide as soon as the first piece is back, and you pay the outward postage for the replacement.
Sets
A scrunchie set of three can be returned as a whole set only. If one scrunchie in a set is faulty, we replace that one scrunchie rather than the trio.